From the Daily News:
City Council Speaker Christine Quinn wants to "eliminate the middleman" of the city's 311 phone system and let callers access city information directly from their hand-held devices.
"You look around New York on the subway, on the ferry, you see almost everybody with some kind of hand-held device, an iPhone, a BlackBerry," Quinn said Sunday.
While any of these people could dial 311 to get an address for the nearest firehouse or library, Quinn said the city should devise a way to let them download that information from the database the 311 operators use.
Bloomberg calls it "a brilliant idea".
Article here: http://bit.ly/HkSv7