Q. How can we use emerging social networking tools combined with mobile devices to create or augment city infrastructure, city planning, city public works? How can we improve quality of life through increased levels of service to the community?
W. David Stephenson of enr.com suggests:
"Looking at various steps in the process through the lens of Web 2.0 will show the relevance of these techniques - and, equally important, the attitude of collaboration they foster - to this issue, and the resulting benefits, ranging from cost-containment to cutting delays to building public confidence:
- Make permitting processes web-based:
Some permits must be obtained sequentially, because beginning one is contingent on receiving an earlier one. However, if the processes are web-based and the contents have XML tags to categorize them, when a change is made in one permit application it can flow automatically to others, and, wherever possible, permits should be processed in parallel.
- Use Web 2.0 tools for the public participation processes:
A Web 2.0-based public participation process would have many advantages: people wouldn't have to attend evening hearings to participate, but could submit YouTube videos or contribute to wikis that would allow for full discussion of the issues -- and might even uncover good ideas that should be considered.
- Make the project staff accessible:
The Transportation Security Administration has improved its public standing and actually gained valuable ideas from the public through a frank, conversational blog.
- Put videos of the bidders conferences on YouTube:
The District of Columbia now routinely does this for its major procurements. Not only can bidders repeatedly refer to the video to make certain they are responding accurately to what was said, but also the process’s transparency dramatically reduces the chance of costly and time-consuming legal challenges from losing bidders.
- Post all bills and payments on line
Posting all bills and payments to contractors on line will help build public confidence in the project and its transparency
- Coordinate the construction schedule by on-line calendars:
The exquisite interdependency of contractors and sub-contractors in a bridge project can bring the entire process to a halt if even a single small subcontractor doesn't show up on time, inflating costs and delaying completion.
Making certain that all participants have access to the schedule and their role on a real-time basis will help remove those coordination problems. Allowing the public, officials, and the media to subscribe to the schedule would also increase accountability.
Skanska, the multi-national construction firm, has gained a competitive advantage by administering all of its projects, from sales to completion, using Microsoft's Sharepoint collaboration tool. They minimize email, post all construction documents, give clients access to information, and share a common calendar.
- Create RSS feeds to which the public, media, and all contractors can subscribe.
The feeds would automatically inform them of project milestones and/or delays, detours etc. on a real-time basis.
The District of Columbia, arguably the nation’s leading governmental entity in terms of creative use of Web 2.0 tools, not only enjoys quantifiable savings with a wide range of projects due to improved coordination, real-time information sharing, and encouraging employees to share ideas to improve processes, but the transparency resulting from "doing business in the public square" as city CTO Vivek Kundra says, is rebuilding public confidence after years of corruption.
Bringing public works into the 21st-century through Web 2.0 tools can do the same, potentially saving billions of dollars in delays, and building public confidence through continuous information flow and transparent administration."